Due to ongoing spread of Covid-19 (coronavirus) in the UK and following government actions, advice and restrictions, all of our sites are closed to the public and our office based staff are now working from home.
Our resident donkeys are not affected by the outbreak and they will continue to receive the highest level of care from our dedicated grooms. We'll keep you updated with any changes on our website and social media channels. In the meantime, you can still see our wonderful donkeys on our 24/7 livestream webcams.
Advice for donkey owners and Donkey Guardians
If you are a donkey owner or Donkey Guardian worried about caring for your animals during the Covid-19 outbreak, we are still here for you. Please read our specific guidance on what you can do to help your donkeys and mules if you self-isolate or become unwell.
Frequently asked questions
How long will your centres remain closed?
Our centres remain closed in line with government guidance. We'll keep you updated with any changes on our website and social media channels. In the meantime, you can still see our wonderful donkeys on our 24/7 livestream webcams.
Will you be open at Easter?
All of our centres are currently closed and will remain closed over Easter. In the meantime, you can still see our wonderful donkeys on our 24/7 livestream webcams.
Will staff still have access to centres?
Currently, only essential staff (grooms, for example) still have access to our centres. The rest of our staff are working from home where possible. Our centres (The Donkey Sanctuary Sidmouth, The Donkey Sanctuary Ivybridge, The Donkey Sanctuary Birmingham, The Donkey Sanctuary Manchester, The Donkey Sanctuary Leeds, and The Donkey Sanctuary Belfast) are closed to visitors and service users.
What is the situation with your centres in Ireland, Italy and Spain?
Do any of your staff have coronavirus?
None of our staff currently have the coronavirus.
What happens to your donkeys while your centres are closed?
Our resident donkeys will continue to receive the highest level of care by our dedicated grooms who continue to work as normal.
How many donkeys do you have in total at your centres?
We have 7,000 donkeys and mules in our care across the UK and Europe.
Can people catch coronavirus from donkeys?
There is no evidence that people can catch coronavirus from donkeys.
Can donkeys catch coronavirus from people?
There is no evidence that donkeys can catch coronavirus from people.
Adopt a Donkey
If I adopt a donkey, will I still get my adoption pack in the post?
Due to Covid-19 restrictions, we are sadly unable to dispatch our adoption packs at the moment. Packs will be mailed in due course, but in the meantime you can still adopt your perfect match and download your digital adoption certificate.
Will I still receive updates about my Adoption donkey?
We are currently unable to send out updates about the adoption donkeys due to Covid-19 restrictions. If you are due an update about your adopted donkey, we will be sending this on to you as soon as we are able to do so. In the meantime, please do follow Adopt a Donkey on Facebook and Twitter to see updates on all our adoption donkeys.
I’ve just renewed my adoption; will I still receive my new portraits?
Thank you so much for renewing your adoption for another year. Sadly, we are unable to send you your new portraits at the moment due to restrictions around Covid-19. Your new portraits will be mailed to you in due course.
I pay for my adoption by Direct Debit, will I still receive my new portraits on my anniversary?
Thank you so much for adopting a donkey by Direct Debit. If you are coming up to your anniversary there will be a delay in getting you your new portraits. However, your kind donation will continue and we’ll be sure to send your new portraits of your adopted friend as soon as possible.
I paid for my adoption with a one off payment, will I still receive a reminder when it’s time to renew my adoption?
If you paid for your adoption with a one off payment we would normally send you a reminder in the post. However, due to the restrictions around Covid-19 we are currently unable to send you a reminder to renew your adoption. You are still able to renew via the website, but please be aware that we are not able to send your new donkey portraits straight away. If you’re due to renew your adoption soon we’ll send your reminder as soon as we’re able.
Can I still visit my adopted donkey?
Following recent Government actions and advice we have taken the precautionary decision to temporarily close The Donkey Sanctuary to the public, meaning that you are unable to visit your adoption donkey at this time. Please rest assured that our donkeys will continue to receive the highest level of care.
Will you be able to process my donation while closed to the public?
We currently ask that you please consider giving a gift online during this period of closure as it will go straight into our bank account and will not need to be manually processed.
Unfortunately, we are unable to receive telephone adoptions, donations or shop purchases and the processing of postal adoptions, donations or shop purchases has been put on hold.
Will you be processing my recent postal donation?
Thank you for your very kind donation. Due to Covid-19 restrictions, we do not have staff in our offices to process your donation. All donations received after Monday 23 March will be kept in a secure location and will be processed once our staff are permitted to return to their offices.
We are asking that supporters consider giving a gift online during this period of closure as it will go straight into our bank account and will not need to be manually processed.
Can I buy something from the online gift shop?
Our online shop and telephone sales line are currently closed until further notice. Supporters who have received a gift shop catalogue can still post order forms to us, but these will be only be processed once we reopen - so please be aware there will be a delay on receiving your items.
I have received a gift catalogue, can I still send in my order?
Supporters who have received a gift shop catalogue can still post order forms to us, but these will be only be processed once we reopen - so please be aware there will be a delay on receiving your items.
Will you be processing my recent postal order?
Thank you for your very kind order. Due to Covid-19 restrictions, we do not have staff in our offices to process your order. All orders received after Monday 23 March will be kept in a secure location and will be processed once our staff are permitted to return to their offices - so please be aware there will be a delay on receiving your items.
(Updated: 09/04/20, 10:37 GMT)